When referring to GDPR below, it should be understood as a reference to Regulation (EU) 2016/679 ("GDPR").

Nagy Språkundervisning is the data controller for the processing of personal data as described in this privacy policy.

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Personal Data I Collect and Process

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I process the following categories of personal data:

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1. Basic information: name, date of birth.
2. Contact information: address, phone number, email address.
3. Account and profile information: settings, preferences.
4. Customer history and engagement: order and delivery information, shopping cart movements, discount codes, loyalty program information.
5. Active products and agreements as well as products and services you have had in the past, the frequency and amount of their use, and the status of products/services.
6. Customer activity: reading and action history from the app, websites, or electronic communication I send out, as well as technical information about the devices you use.
7. Cookies: see my cookie information.
 

In most cases, personal information is collected directly from you or generated in connection with your use of my services and products.
 

The legal basis for the processing is GDPR Article 6(1)(a) (consent) and Article 6(1)(b) (contract). Providing your personal data is voluntary, but if you do not provide the necessary information, I may not be able to respond to your inquiries or offer you my services.
 

How I Use Personal Data
 

1. Service Delivery/Contractual Agreement: I use your personal data to fulfill my agreements with you, meaning when you have ordered a product or service from me. The legal basis for processing personal data for this purpose is that the processing is necessary to fulfill a contract with you.

2. Customer Relationship Management: I use your personal data to manage my customer relationship with you. This includes customer service, complaint handling, and error correction related to your customer relationship. The legal basis for processing personal data for this purpose is that the processing is necessary to fulfill a contract with you.

3. Analysis, Business Development, and Service Improvement: I continuously work on developing and improving my services and products. This includes analyzing various forms of personal data, such as customer activity, customer history, and account and profile information. The legal basis for processing personal data for this purpose is my legitimate interest.

4. Personalized User Experience: I customize the user experience and communication based on your customer relationship, and for this, I use personal data. The legal basis for processing personal data for this purpose is my legitimate interest.

5. Sales and Marketing: I use personal data in connection with the sales and marketing of my products and services, for example, when you receive emails from me. The legal basis for processing personal data for this purpose is my legitimate interest. You have the option to opt-out of parts of this processing, for example, by opting out of receiving emails from me. Additionally, I may ask for your consent to use your personal data for profiling purposes to derive interests and needs based on your personal data. The purpose of profiling will be to make my marketing more relevant.

6. System Monitoring, Error Correction, etc.: I monitor my systems for errors and issues. Part of these processes involves storing and processing personal data. The legal basis for processing personal data for this purpose is my legitimate interest.

7. Security, Fraud Detection, and Criminal Actions: I process personal data in my work to protect my users and myself against fraudulent activity, abuse, and criminal actions. The legal basis for processing personal data for this purpose is my legitimate interest.

8. Compliance with Legal Obligations: In some cases, I am required to process personal data due to other legal obligations. An example of this is information related to sales, which I am required to record and retain according to the Accounting Act. The legal basis for processing personal data for this purpose is that the processing is necessary to fulfill a legal obligation imposed on me.

Your Rights

1. Right to Access Your Own Information: You can request a copy of all the information I process about you. Please contact me using the email address below to exercise your right to access.

2. Right to Correct Personal Data: You have the right to request that I correct or supplement information that is inaccurate or misleading.

3. Right to Erasure of Personal Data: You have the right to have your personal data deleted without undue delay. You can, therefore, ask me to delete information about yourself at any time. However, please note that information that I am required to retain due to other legal obligations (such as the Accounting Act) will not be deleted.

4. Restriction of Processing Personal Data: In some situations, you can also ask me to restrict the processing of information about you. You do this by managing consents or reservations in my solutions.

5. Objection to Processing of Personal Data: If I process information about you based on my tasks or based on a balancing of interests, you have the right to object to my processing of information about you. You do this by managing consents or reservations in my solutions.

6. Data Portability: You have the right to have your personal data provided to you in a structured, commonly used, and machine-readable format. Please contact me using the email address above to obtain your personal data.

You Have the Right to Complain About My Processing of Personal Data: I hope you will let me know if you believe that I am not complying with the rules of the Personal Data Act. If so, please first inform me through the contact or channel you have already established with me. You can also complain about my processing of personal data. You do this to the Norwegian Data Protection Authority.

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Contact Information

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If you have questions about my privacy policy or my use of personal data, please contact me at languagebridge.no@gmail.com.

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Supervisory Authority

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Nagy Språkundervisning is located in Norway, and therefore, the Norwegian Data Protection Authority supervises the company. If you feel that I do not uphold your rights or have other issues, you can contact the Norwegian Data Protection Authority directly.
 

Norwegian Data Protection Authority:
Website: datatilsynet.no
Email: postkasse@datatilsynet.no
Phone: +47 22 39 69 00
Address: Postboks 8177 Dep., 0034 Oslo